Question 1

How does Thrive IT Solutions engage with new clients?

Accepted Answer

We begin with a thorough technical discovery session to understand your operational workflows and business requirements. After scoping, we provide a transparent fixed-price proposal with milestone deliverables, timeline estimates, and a dedicated engineering lead assigned to your project.

Question 2

Do we own the full source code and intellectual property (IP)?

Accepted Answer

Yes, 100%. Upon final project milestone settlement for custom web and software development projects, complete source code repositories, design assets, database schemas, and intellectual property rights are transferred entirely to your organization.

Question 3

Where is Thrive IT Solutions located?

Accepted Answer

Our engineering headquarters is located in Dhaka, Bangladesh (House 05, Road 02, Block B, Chandrima Model Town, Mohammadpur, Dhaka 1207). We serve both local Bangladeshi enterprises and international technology clients across North America, Europe, and the Middle East.

Question 4

What are your standard payment terms for custom development?

Accepted Answer

For bespoke development, we typically structure payments across clear verifiable milestones: 30% advance on project kickoff, 40% upon staging environment feature demonstration, and 30% upon final production deployment, training, and source code handover.

Question 5

Which technology stacks do you specialize in?

Accepted Answer

Our core engineering stack comprises Next.js 15, React 19, TypeScript, and Tailwind CSS on the frontend; Laravel 11, Node.js, and Python on the backend; Flutter & Dart for cross-platform desktop and mobile; and PostgreSQL, SQLite/Drift, Redis, and Microsoft Azure for databases and cloud infrastructure.

Question 6

How long does a typical custom website or software build take?

Accepted Answer

A standard corporate website or high-converting landing page takes 2 to 3 weeks. Full-featured e-commerce storefronts or client portals typically take 4 to 6 weeks. Complex enterprise ERPs or cross-platform Flutter applications span 8 to 16 weeks depending on workflow integrations and data migration complexity.

Question 7

Do you support local payment gateways like bKash, Nagad, and SSLCOMMERZ?

Accepted Answer

Yes. We engineer secure, tokenized checkout pipelines supporting bKash Direct Checkout, Nagad Merchant API, Rocket, and SSLCOMMERZ with automated webhook verification and instant invoice reconciliation.

Question 8

Do you offer post-launch maintenance and technical support?

Accepted Answer

Yes. Every custom build includes 30 to 90 days of complimentary warranty support for bug fixes and performance tuning. Following the warranty period, we offer dedicated monthly SLA maintenance packages covering server uptime, security patches, backups, and ongoing feature development.

Question 9

Does LedgerBuddy work without an active internet connection?

Accepted Answer

Yes. LedgerBuddy is architected as an offline-first POS and accounting system. All sales, barcode scans, inventory deductions, and khata ledger updates execute against a local encrypted SQLite database on your device and sync automatically when internet connectivity is restored.

Question 10

Which couriers does OrderBuddy integrate with in Bangladesh?

Accepted Answer

OrderBuddy directly integrates with Pathao Courier, Steadfast Courier, and RedX Logistics via official REST APIs. It automates 1-click parcel booking, 4x6 thermal shipping label printing, and real-time webhook tracking in a unified dashboard.

Question 11

How does Equa ensure financial data privacy?

Accepted Answer

Equa stores 100% of your financial accounts, journal entries, and net worth records locally on your device in an encrypted Drift/SQLite database with zero cloud telemetry. Calculations use integer-cent math to completely eliminate floating-point rounding errors.

Question 12

Are your software products verified on official app stores?

Accepted Answer

Yes. Both Equa and LedgerBuddy are packaged, digitally signed, and published on the official Microsoft Store for Windows 10/11 and submitted to the Google Play Console for Android devices.

Question 13

Can Thrive IT migrate our legacy cPanel webmail to Microsoft 365?

Accepted Answer

Yes. We execute zero-data-loss email migrations from cPanel webmail, Google Workspace, or on-premise Exchange to Microsoft 365 Exchange Online, configuring SPF, DKIM, and DMARC DNS records to ensure 100% email deliverability.

Question 14

What is your approach to cloud architecture and cybersecurity?

Accepted Answer

We implement Microsoft Azure Well-Architected Framework principles with Zero Trust access controls, encrypted backups, automated server patch management, and continuous endpoint monitoring with Microsoft Defender and Intune.

Frequently Asked Questions

General & Client Engagements